Don't trash your machine, Call Redfield Computer Services!
Friendly and affordable PC help and support--spoken in plain English
As so often happens in this age of the Internet, it is not a lack of information that is available to us, it is that there is an overwhelming amount. Enter "computer help" into a search engine and you will see 809 million results.
Fortunately there are many, many truly informative and helpful websites out there. Here are some resources I have found to be not only informative and helpful, but free from hacker's-code, adware and spyware.
If you are comfortable with downloading and installing software from the Internet, I have provided links to some great programs. To get to the application you want, click on its name. Unless otherwise notedall links are free for personal use. Look for the ***'s to see my enthusiasm level.
This online scanner from Panda looks for and removes some types of worms, trojans, and spyware as well as viruses. The available "Professional" version is quite reasonably priced, but unnecessary.
Microsoft sells its One Care all-in-one program to compete with McAfee and Symantec, and frankly it isn't rated very well. On the plus side, it also offers this free scan which not only scans for malware, but if you chose the Full Scan, it will optimize your system Registry and clean out your temp files and clutter. You must browse to this site using Internet Explorer.
If the subscription AV that came with your PC has "expired", or you do not have a anti-virus utility for any other reason, I cannot express strongly enough that you simply must have a current AV: one that can download new definitions daily. If you are using last year's definitions, you aren't really protected!
The good news is you DO NOT have to pay for a "subscription". There are several excellent products available for personal use. PLEASE NOTE: It is "very bad" for you to have more than one AV running on your machine. Make sure you uninstall any existing AV before installing a new one. I am available via the Web or phone if you would like me to install, or help install, these programs
Novatix. This is a supplement for AV and AS protection. It protects from "zero-day" attacks by heuristic analysis of your running processes. Use this in addition to your other protection programs.
Leave your machine unprotected and connect to the web, and your machine will pick up spyware in less than 12 8 minutes. Spyware is the Number 1 cause of tech support calls..
A WORD ABOUT A.S. UTILITIES: No anti-spyware utility yet created is 100% effective. Some are more efficient than others against some types of spyware, while others are better at fighting other types. Therefore, I strongly recommend running at least TWO anti-spyware utilities (so that one will catch what the other missed) and adding a zero-day app, like Cyberhawk, as well.
Some spyware terminology and why it is so important to remove and prevent it:
Keylogger
A program or device that records your keystrokes. Used to record card numbers and passwords, and every word you type on your keyboard.
Trojan Horse
A program that carries a malicious program inside it.
Browser Hijacker
A type of adware that changes your browsers settings to misdirect your searching to the badguy's web pages, or a pay-per-click search engine. Some change your homepage.
Zombie (bot) net
A trojan horse can deliver a program that turns your PC into a "zombie" under the bad-guy's control and use it to send out spam, and copies of the trojan horse itself to infect more machines; thus creating a network of zombies (or "robots").
Rootkit
A new type of malware that runs "below" the Operating System and therefore is undetectable by most anti-spyware scanning methods.
Cookie
Cookies are small text programs (that are generally harmless) that some websites use to track visitors. This is how your yahoo homepage recognizes you, and how Amazon "remembers" your previous purchases.
